(This article is cross-posted at onproductmanagement.net)
Try this exercise.
Go to your marketing collateral closet and pull a sales packet of information out. These are the same data/sell sheets, white papers and pretty pictures that you would pull if you are preparing to speak with a potential buyer. (You can leave the pretty folder in the closet – they cost extra money to produce.) If you don’t have a marketing closet, go to your Web site and print out the packet of material.
Every company needs some kudos, even if they have to ask for them. Knowing that customers are satisfied is important, especially for those of seeking repeating sales.
Lately though, I have noticed more and more retailers and restaurants are spewing out prizes (dare I say bribes) for completing their “short” survey… in some cases garnering you the chance to win $5000 or maybe 10% off your next visit all in search of gathering customer opinions and measuring customer satisfaction.
(This article is cross-posted as a guest post at onproductmanagement.net)
In baseball, everything you’re first taught about pitching has to do with speed and location… you want to throw the ball past the batter, and put it in the corners of the strike zone. Go for the heat!
When ever a new product is launched, great pains are taken to measure success of the new product (you are measuring, right?). Do you know what are you measuring against? If you created a business case prior to developing the product, you should already have a first year sales forecast ready, available and communicated to all involved. (more…)
(This article is cross-posted as a guest post at onproductmanagement.net)
During a recent whirlwind #prodmgmttalk discussion on Twitter, there was a side discussion about the differences between Voice of the Market and Voice of the Customer.
